Picture a contact centre. Did your brain conjure an image of a sea of low-walled cubicles with agents speaking into headsets? Until recently, that’s what most contact centres were. Today, contact centre agents can work just about anywhere – even on the move from a mobile device. Plus of course it’s true that customer service isn’t just about contact centres - every organisation must deliver a great service to customers.
Want to know how?
Download our free guide to ‘Five ways to improve customer service.’